Return & Refund Policy
We want your shopping experience to be clear and simple. Please read our return and refund policy before placing your order.
1. Return Eligibility
To be eligible for a return, the product should be unused, unopened, and in its original condition and packaging.
For hygiene and safety reasons, skincare products that have been opened or used may not be eligible for return unless the product arrived damaged, defective, or incorrect.
2. Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
We may ask you to provide your order number and clear photos of the product and packaging so we can review the issue.
3. How to Request a Return
Before sending any product back, please contact our support team first.
- Provide your name and order number
- Explain the reason for your return request
- Include photos if the item arrived damaged or incorrect
- Wait for return instructions before shipping the product
Items sent back without contacting us first may not be accepted or processed.
4. Refunds
Once an approved return is received and reviewed, we will notify you about the status of your refund.
If approved, the refund will normally be sent back to the original payment method used for the order.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
5. Shipping Costs
Original shipping charges, if any, may not be refundable unless the return is due to an error on our side or the product arrived damaged or incorrect.
Customers may be responsible for return shipping costs where applicable.
6. Non-Returnable Items
Certain items may not be eligible for return, including:
- Products that have been opened or used
- Products without their original packaging
- Items damaged after delivery due to misuse
- Products returned without prior approval
7. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We may be able to cancel an order before it has been processed or shipped. Once an order has entered the shipping process, cancellation may no longer be possible.
8. Contact Us
If you have questions about a return, refund, or order issue, please contact our support team.
Skinrnedica Support
Email: support@skinmedica.com
We aim to handle return and refund requests fairly and make the process as simple as possible for our customers.